Our world-class DroboCare support offers powerful protection for all Drobo products. Whether you depend on Drobo for your photo collection or critical business data, our trained professionals are available around the clock to help. In addition to extending technical phone support, DroboCare* offers a wide array of benefits over our standard warranty including migration assistance, expedited hardware and rescue kits to ensure you get everything you need, when you need it.
*Please note that DroboCare does not cover failed hard drives.
All Drobo 5D3 storage arrays come with a 2-year standard warranty and 90 days of complimentary telephone technical support. To extend your coverage further, purchase DroboCare™.
DroboCare is simple, powerful protection for your Drobo storage. DroboCare extends your peace of mind beyond the standard warranty term of 2 years, provides advanced replacement, and enhances technical phone support. In fact, DroboCare gives you more, even during your standard warranty period.
The Fastest Way to Get Up and Running Again With DroboCare, if something goes wrong, we'll send you a replacement Drobo right away, so you'll have it as quickly as possible—even before you send us back your Drobo. We call it "advanced hardware replacement"; we also expedite your shipment and pay for shipping both ways. With the standard warranty, you pay to ship the Drobo to us and wait until we receive your Drobo and ship you a replacement.
Your Business Safety Net With DroboCare, phone support is available 24x7, starting the day you activate DroboCare until the end of your coverage. With the standard warranty, phone support is provided only for the first 90 days following purchase and is subject to local business hours.
How Does It Work? To make it simple, there are two options available when you purchase a Drobo 5D3:
1. Standard hardware warranty. You get 2 years of standard hardware warranty with the purchase of your Drobo. It's free and you don't have to do anything—but we would like you to register your Drobo to make it easier for us to provide you with the best support. 2. Standard hardware warranty + DroboCare. Purchase DroboCare at any time during your standard warranty period, extend your warranty from 2 to 3 years, get advanced hardware replacement and 24x7 phone support.